KYC is the real first-use experience
Make requirements, permissions, identity checks and declines feel like part of the product.
Financial products people trust.
Make onboarding, money journeys and self-service clear on mobile, even when the product is regulated.
0→1Credit product launched in Spain
≈15%Fewer support contacts at Lightyear
EAAAccessibility-aware product practice
Useful when regulation, money and trust meet in one journey.
The product must meet regulations, support business goals and stay clear under pressure.
The decision needs to feel safe
Make rates, risk, confirmation, repayment and status clear before customers commit.
Customers need an answer now
Create self-service and recovery paths before uncertainty becomes a support ticket or lost trust.
What the work can deliver
- New financial products from definition through launch.
- Regulated onboarding, KYC, eligibility and decline experiences.
- Conversion-critical applications, funding and repayment journeys.
- Accessible responsive interfaces and resilient edge states.
- Self-service support, search and in-product guidance.
- Implementation support, design QA and post-launch refinement.
Selected fintech work
From a new regulated product to a measurable reduction in customer-support demand.
Kaspar is extremely proactive, versatile and always sought feedback on what he could do to improve. His knowledge and understanding in areas beyond design, particularly with regards to business aspects, make him all the more an asset to any company.
Related notes
Product thinking for regulated journeys, failure states and the next kind of customer.
8 min read
What most fintech onboarding gets wrong
What gets people through KYC and into a funded account.
Read note →9 min readYour next user isn’t human
Machine-readable screens, honest pricing and explicit consent.
Read note →8 min readDesign the bad day first
The product is judged most closely when money or identity checks fail.
Read note →How does your product handle a bad day?
Five moments where financial products earn or lose trust. Answer for your product as it ships today. Nothing is stored and nothing is sent; the result stays on this page.
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01
The decline
An application, a payment or a limit request gets refused. What does the customer see?
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02
The first day
A brand-new customer signs up and lands in an account with nothing in it yet. What happens?
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03
The wait
Identity checks, a review or a transfer takes longer than expected. What does the customer get?
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04
The failure
A payment or a form submission fails halfway through. Then what?
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05
The dead end
A customer has a question the interface does not answer. Where do they end up?
0 of 5 answered
0 / 10
Prefer paper? The one-page bad-day audit is free to download, and the note behind it explains why the bad day comes first.
Before we start
Can you work with compliance and legal teams?
Yes. Legal and compliance requirements become clear product constraints. Design supports their review; it does not replace it.
Do you only work on onboarding?
No. Support can cover dashboards, transactions, servicing, self-service, launch and post-launch improvements.
Can you join an existing fintech team?
Yes. Support can focus on one journey, lead a larger redesign or work within the existing team.
Pricing
Three clear ways to start.
€300Live product teardown: one critical flow reviewed live, with the main issues and next steps identified together.
from €2,500Focused product project: one journey, launch, audit or product question with a defined outcome and scope.
€5,000 per monthEmbedded design support: ongoing senior product design inside your product and engineering team.
Prices exclude VAT. Scope and fee are agreed before anything begins. See how engagements are structured.
What happens on the call
Fifteen minutes, no deck, no discovery workshop to book afterwards.
You send a link and a sentence.
I look at your product before we talk, so the call opens on specifics instead of background.
You describe what feels stuck.
I tell you what I would look at first, and say plainly whether this is work I am the right person for.
A short written summary.
The approach, the scope and the fee if it makes sense to continue. No obligation either way.
Building a financial product?
Book a short call and share the product stage and the journey where trust matters most. You will leave with a clear next step.