A senior second pair of eyes on your live product: where the funnel leaks, where trust breaks, and what to fix first. Start with a live teardown for €300, then go deeper only where useful.
10+years designing digital products
≈15%fewer support contacts at Lightyear
8existing markets informed the Monefit design
A second pair of senior eyes is cheapest exactly when the roadmap feels too busy to pause.
Analytics show where people leave, not why: someone has to walk the flow like a stressed first-timer, the way I describe in design the bad day first. Baymard's checkout research found the average large ecommerce site can gain a 35% lift in conversion through better checkout design alone; most drop-off is fixable friction, not fate.
Your team reads the interface from memory; new users read it cold, and the eye finds your button last. NN/g's research found a first usability study with five users surfaces about 85% of a product's usability problems: fresh eyes find fast.
HBR's research found 81% of customers try to solve a problem themselves before contacting a live person, so every self-service dead end becomes a ticket. At Lightyear, restructuring the help centre around search cut support contacts by roughly 15%.
Start with a live teardown, commission a focused project, or add embedded support to an existing team. Prices exclude VAT, and the scope and fee are agreed before the work begins.
€300One critical flow
A senior gut-check on one critical flow.
A direct way to see the product clearly before choosing deeper work.
from €2,500Defined scope
One important product problem, taken through to a useful outcome.
The outcome, scope and fee are agreed before the project begins.
€5,000per month
Senior product design inside your existing team.
Designed for teams that need senior product judgment without adding an agency layer.
Not sure which depth fits? Start with the product problem and I will recommend the smallest useful option.
Book a 15-minute call →The audit method comes from work that shipped and moved real numbers.
I rebuilt Lightyear's support experience into a search-first help centre across web and app. Support contacts dropped by approximately 15%.
I designed Monefit's 0% interest credit subscription for Spain from zero: product journey, onboarding, KYC-adjacent flows, dashboard and launch. Onboarding completion improved, with evidence from 8 existing markets informing the work.
Kaspar knows where to keep his focus and has a drive on learning and growing. Kaspar is not afraid of sharing ideas and feedback, working well in a team and helping others to accomplish their missions as well.
How to find the right problems and turn observations into shipped fixes.
What a useful audit contains and the only outcome that counts.
Read note →10 min readEvidence for reviewing hierarchy, attention and action.
Read note →8 min readWhy an audit should inspect failures before the polished happy path.
Read note →Three options, all excluding VAT: a €300 live teardown, a focused product project from €2,500, and embedded design support at €5,000 per month.
An audit tells you what to fix and in what order; a redesign is one way to act on it. You get findings, priorities and quick wins your existing team can ship. If deeper design work makes sense afterwards, that can become the focused project.
Yes. WebAIM's 2026 scan of the top million homepages found detectable WCAG 2 failures on 95.9% of them, low contrast alone on 83.9%. I check against WCAG 2.1 AA, the standard the European Accessibility Act references for financial services.
Access to the product or a test account, whatever analytics you already have, and one call to hear where it hurts. For a preview of the method, take the free bad-day audit or download the PDF and run it yourself.
Fifteen minutes, no deck, no discovery workshop to book afterwards.
I look at your product before we talk, so the call opens on specifics instead of background.
I tell you what I would look at first, and say plainly whether this is work I am the right person for.
The approach, the scope and the fee if it makes sense to continue. No obligation either way.
Tell me what your product does and where it hurts, and I will tell you honestly whether an audit will pay for itself. Not ready to talk? Take the free 5-question bad-day audit, or download the PDF version and run it with your team.